Technology is all around us. Why would you reject it? Phone calls are outdated and inefficient at handling multiple requests at once. Use technology to your benefit. Text, Email, use a ticket system like OSTicket or DeskPro. Personally, I’m less likely to deal with a business that doesn’t use up to date tech. Get with the times. The longer you reject it, the more you’re gonna have to spend in the end to set it up or learn.